NYAYAPANTH

Effective Date: March 27, 2026

Last Updated: March 27, 2026

1. Overview

At Nyayapanth, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms under which refunds and returns are accepted. Please read this Policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to the terms set out herein.

This Policy is framed in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable provisions of Indian law.

2. Types of Products Sold

Nyayapanth may offer the following categories of products and services:

• Digital Products: Legal documents, templates, e-books, guides, and downloadable content
• Online Courses and Educational Content: Pre-recorded video lectures, modules, and study materials
• Physical Products: Printed books, materials, or merchandise (if applicable)

The refund eligibility and process differ depending on the product category, as detailed below.

3. Refund Eligibility

3.1 Digital Products and Downloadable Content

Due to the nature of digital products, all sales of digital downloads, e-books, legal templates, and downloadable materials are final and non-refundable once the product has been accessed or downloaded. A refund may be considered only in the following exceptional circumstances:

• The file downloaded is corrupted, incomplete, or inaccessible, and we are unable to provide a functional replacement within 7 working days
• You were charged incorrectly or billed for a product you did not purchase
• A duplicate payment was processed for the same order

3.2 Online Courses and Educational Content

Refunds for online courses or educational subscriptions may be requested within 7 (seven) days of the date of purchase, provided that:

• You have not accessed more than 20% of the course content
• The course content is materially different from what was described at the time of purchase
• The course content is inaccessible due to a technical error on our part

No refund will be issued after 7 days from the date of purchase, or once substantial course content has been accessed, whichever occurs earlier.

3.3 Physical Products (if applicable)

For physical products, you may request a return or exchange within 7 (seven) days of delivery, provided that:

• The product is unused, in its original condition, and in its original packaging
• The product is defective, damaged, or materially different from what was ordered
• The wrong item was delivered

Products that have been used, damaged after delivery, or returned without original packaging will not be eligible for a refund or exchange.

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Digital products that have been downloaded or accessed
• Customised or bespoke legal documents prepared specifically for a customer
• Courses or content where substantial access has occurred
• Products purchased during promotional sales or at discounted rates, unless defective
• Convenience fees, transaction fees, or payment processing charges

5. How to Request a Refund

To initiate a refund or return request, please follow these steps:

• Step 1: Contact us within the applicable refund window by submitting a request through our Contact Form on the website or by emailing our Grievance Officer at [INSERT EMAIL].
• Step 2: Include your order number, a description of the issue, and supporting evidence such as screenshots or photographs where applicable.
• Step 3: We will acknowledge your request within 2 working days and respond with our decision within 7 (seven) working days of receipt.
• Step 4: If the refund is approved, the amount will be credited to your original payment method within 7 to 14 working days, depending on your bank or payment provider.

6. Cancellations

Orders for digital products cannot be cancelled once payment has been processed and the product has been delivered or made accessible. For physical products, cancellations may be accepted if the order has not yet been dispatched. Please contact us immediately if you wish to cancel a physical product order.

7. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you. Nyayapanth bears the cost of return shipping in such cases.

8. Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase. We do not issue refunds in cash or via alternative payment methods. Processing times may vary depending on your bank or payment gateway provider, typically between 7 to 14 working days. Nyayapanth is not responsible for delays caused by third-party payment processors.

9. Consumer Rights

Nothing in this Policy limits or excludes your rights as a consumer under the Consumer Protection Act, 2019, or any other applicable Indian law. If you are dissatisfied with our resolution of your refund request, you may escalate your complaint to the relevant Consumer Disputes Redressal Commission.

10. Contact Us

For any refund-related queries, please contact us through:

• Contact Form: Available on the Contact Us page of our website
• Email: contact@nyayapanth.com

All queries will be responded to within 7 (seven) working days.

11. Amendments

Nyayapanth reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective upon posting on our website. We recommend reviewing this Policy periodically.

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